LG leads South Korea’s laundry and refrigeration markets, and is now pushing related appliances within the Middle East and Africa, the place it already sells different merchandise like house leisure gadgets. But the place energy cuts are widespread, web entry is patchy, and budgets are tight, paying additional for a sensible fridge is a tough promote. Wealthier city households, motels and builders are the doubtless first consumers. In this version of Delve into AI, Kenn Abuya toured LG’s mannequin house in Seoul and its manufacturing unit in Busan, and asks what producers should show earlier than the related house turns into an on a regular basis buy on the continent.
The curtains opened as I walked into the mannequin house at LG Electronics’ headquarters in Seoul, South Korea’s capital. The lights got here on a beat later. Someone from the LG group mentioned a command and the room modified temper, whereas a washer hummed away within the background, doing its factor. The fridge, dishwasher, and air conditioner had been all hooked into the identical system, and one interface ran the lot.
It’s a neat social gathering trick, and a severe guess. Appliance makers need to be the software program layer in your house, not simply the factor that retains your milk chilly. Euromonitor places LG’s 2025 share of house laundry appliances at 44%, forward of Samsung’s 37%. In refrigeration, it’s 39% to Samsung’s 34%. Both are now combating over whose platform you’ll use to run all of it.
LG needs to promote its related appliances throughout the Middle East and Africa, the place the situations look very completely different. Power will be unreliable, web entry patchy and family incomes tight. Even individuals who can afford a related equipment could discover half its options ineffective and not using a secure connection. Asking clients to pay additional for good options is a tricky promote the place a fridge that merely stays on can’t all the time be taken with no consideration.
LG’s regional headquarters in Dubai oversees 75 markets throughout the Middle East and Africa. Its East African operation, primarily based in Nairobi, covers 16 nations throughout East and Central Africa, according to LG Electronics East Africa.
The firm sells all the pieces from fundamental family appliances to related fashions within the area, however doesn’t disclose what number of African clients use its ThinQ app, which controls its related appliances, or how a lot it earns from them.
World Bank data for 2024 present that 62.5% of Nigeria’s inhabitants had entry to electrical energy, in contrast with 90.2% in South Africa. In Nigeria, Afrobarometer present in 2024 that solely 13% of respondents had dependable electrical energy from the nationwide grid.
A wise house powered by LG ThinQ companies. Image: TechCabal
The mannequin house additionally raised a query I stored coming again to: what do producers really imply after they name an equipment AI-powered? Connected appliances will be monitored remotely, switched on or adjusted by means of an app, and set to ship alerts. Some additionally use knowledge, similar to the load of a laundry load or a family’s utilization habits, to counsel settings and tweak how they run.
But related isn’t the identical as clever. Curtains that open whenever you stroll in can run on a movement sensor and a pre-programmed routine. A washer you can begin out of your telephone is related, and that’s about it. Even one which weighs the load and picks a cycle may be working from sensors and preset guidelines.
Manufacturers cost a premium for the AI label, but consumers might even see little purpose to pay additional for options that solely work on-line. In properties that take care of energy cuts, the precedence is an equipment that retains meals chilly or washes garments as soon as the electrical energy comes again. Remote controls and automatic settings matter much less if the machine can’t do its job reliably. Internet entry is identical story. A related equipment can nonetheless do its fundamental work offline, however a lot of what’s bought because the smart-home expertise goes lacking.
Juhyun Liu, advertising communications lead at LG’s Home Appliance Solutions, instructed me the appliances run with out an web connection and work with house automation programs from different producers. Lose connectivity, although, and customers lose distant controls, alerts, and data-based settings. The machines can nonetheless wash garments and chill drinks, however they cease being good.
The limits of the African market
Mobile connectivity is way extra widespread than mounted broadband throughout a lot of Africa, whereas knowledge prices and community high quality range broadly by market. For appliances that depend on Wi-Fi, that hole may restrict how typically folks use related options after they purchase the gadget. Their attraction will rely partly on how nicely they address patchy connections.
Connected options require a suitable equipment and a Wi-Fi connection. Owners can management supported gadgets remotely, obtain notifications, and monitor operation by means of an app. Much of that’s misplaced in properties that can’t preserve a gentle connection. Power cuts hit the appliances themselves, whether or not or not the proprietor can attain them by means of the app.
Cost is one other hurdle, since good appliances sometimes value greater than fundamental fashions, and the additional options could not justify the premium. A family shopping for a fridge is paying, initially, to preserve meals chilly. Remote temperature monitoring and upkeep alerts come second, particularly the place budgets are tight.
Some of the good house appliances want a dependable web connection and energy provide to work nicely. Image: TechCabal
South Africa provides a glimpse of the market out there to producers. Statistics South Africa’s 2024 General Household Survey found that 80.9% of households owned a refrigerator, whereas 88.3% had an electric stove. Internet entry reached 82.1% of households. The figures counsel a shopper market with the fundamental infrastructure and equipment possession wanted to help related merchandise, though they don’t measure smart-appliance adoption.
Nigeria presents a unique proposition. About 61% of Nigerians had entry to electrical energy in 2023, according to the World Bank, in contrast with 87.7% in South Africa, and provide stays unreliable even for these related. Internet use stands at 45.5% of the inhabitants, in contrast with 79.6% in South Africa, in accordance to DataReportal. Buyers of related appliances are doubtless to be concentrated amongst wealthier city households and companies with reliable energy and web.
Hotels, serviced flats and property builders may additionally present a market. Connected appliances will be helpful in properties the place operators handle a number of models and wish to monitor tools, schedule upkeep or management power use. Such clients could discover a stronger enterprise case than households shopping for particular person gadgets.
The manufacturing unit behind the appliances
LG’s AI push goes past what it sells in outlets. In Busan, South Korea’s second-largest metropolis, the corporate confirmed the visiting media group the manufacturing unit ground the place its appliances are made.
Photography was not allowed on the tour, however the automation was laborious to miss. Machines moved elements between stations, took on the repetitive jobs, and stored watch over the road, with few folks on the ground.
LG is now promoting that know-how and talent. In 2024, the corporate set up a smart factory division that sells manufacturing unit planning, automation and operations software program to different producers, constructed on the programs it runs in its personal vegetation.
For African nations courting producers, that cuts each methods. Automated vegetation can raise output and high quality, however they want fewer arms and completely different expertise. Kenya, Nigeria, Egypt and South Africa could have to determine what they’re keen to commerce for funding.
Copying Busan additionally takes greater than shopping for machines. It wants regular electrical energy, employees who can run and restore the package, and the info infrastructure behind it. Across a lot of Africa, these are nonetheless lacking.
Selling a sensible profit
LG should present African customers that related appliances are price the additional value. Voice-controlled lighting and appliances that talk with each other could attraction to wealthier households, however decrease electrical energy payments, diminished water consumption and cheaper repairs supply extra concrete advantages.
A washer that adjusts its cycle to the laundry load may use much less water and electrical energy. A fridge that detects faults early may stop meals spoilage and costly repairs. These are advantages customers can measure, in contrast to the comfort of controlling appliances by means of a telephone.
Some house equipment merchandise at a retailer in Seoul. Image: TechCabal
ThinQ additionally is determined by Wi-Fi for its related options. Power interruptions, web prices, and restricted help for African languages may prohibit its attraction. Pricing will probably be one other issue, notably the place standard appliances already stretch family budgets.
Early consumers are doubtless to be wealthier city households, motels, and property builders. Reaching past them will take decrease costs and merchandise that reduce payments beneath native situations. That isn’t an African downside alone; a completely related house nonetheless isn’t an on a regular basis buy anyplace. But with shakier grids and tighter budgets, the hole between premium and mainstream may take longer to shut right here.
