itel Energy has cautioned Nigerian shoppers in opposition to improper photo voltaic installations and incorrect gear configuration, warning that avoidable technical errors may result in glitches, further prices and unreliable energy provide for households and companies.
The warning was issued throughout Nigeria Energy Week in Lagos, the place the corporate showcased its merchandise and outlined its set up necessities and after-sales assist course of.
Emmanuel Kumuyi, itel Energy’s Country Technical Support Manager, recognized overloading, insufficient safety techniques, set up errors and incorrect matching of photo voltaic panels, inverters and batteries as widespread causes of kit issues.
He suggested shoppers to have interaction certified engineers and guarantee their techniques are correctly configured earlier than set up.
“The way to avoid this is to ensure that you get a good brand, get the right configuration for your installation and, at the same time, what is important is to get a brand that has the right after-sales service support that can guide you even before you carry out this installation,” Kumuyi stated.
The value of getting photo voltaic set up mistaken
For households and companies investing in different energy, set up errors can flip an already vital buy into a further monetary burden. Choosing incompatible parts or exceeding a system’s capability can compromise efficiency and doubtlessly end in restore or alternative prices.
Itel Energy stated clients can report faults by its complaint-handling course of. Call-centre brokers doc complaints and refer them to on-line engineers for evaluation. If the problem can’t be resolved remotely, a subject engineer is assigned to find out the suitable corrective motion.
The firm stated repairs or replacements rely upon the guarantee relevant to the product. It has additionally dedicated to resolving reported faults with its photo voltaic power merchandise inside 48 hours by restore or alternative below its after-sales service providing.
Lucky Ovenseri, itel Energy’s National Distributor Manager, stated the corporate has distribution protection throughout all 36 states, with showrooms in Lagos, Port Harcourt and Abuja, as nicely as devoted power after-sales centres.
He added that the corporate operates a alternative coverage below which clients could obtain one other unit whereas their defective gear is being labored on.
Why distributors rely upon after-sales assist
Rotimi Thomas, Chief Executive Officer and Co-Founder of SunFi, a distributor of itel Energy merchandise, stated after-sales service performs an essential position in sustaining belief between distributors and clients.
“The 48-hour resolution commitment from itel Energy is very important for us as a distribution platform because we don’t make the product. When a consumer buys a product through SunFi, they’re actually buying a trusted service,” Thomas stated.
He defined that the power to restore or substitute defective gear promptly provides clients larger confidence when making the change from petrol and diesel turbines to solar energy.
Thomas suggested patrons to think about greater than a product’s guarantee period. They also needs to perceive the producer’s complaint-handling course of, the phrases governing repairs and replacements, and the assist out there when an issue happens.
Financing choices may widen entry
Affordability stays one other problem for potential photo voltaic customers. Thomas stated excessive rates of interest and rising costs have made it troublesome for some households and companies to pay the total value of photo voltaic and energy-storage techniques upfront.
SunFi provides cost plans that enable clients to make an preliminary cost and unfold the excellent steadiness over intervals starting from three to 24 months or longer.
Thomas estimated that between 30 and 40 per cent of consumers nonetheless search cost plans, underscoring the potential significance of financing choices in making photo voltaic options extra accessible.
At Nigeria Energy Week, itel Energy showcased its newly launched PowerTank 1000 and IP54 11kW Hybrid Inverter for residential and business purposes.
As extra shoppers consider options to standard turbines, the corporate’s message highlights three concerns for photo voltaic funding: choosing appropriate gear, making certain skilled set up and understanding the assist out there after buy.
