75m subscribers compensated for poor telecom services – NCC – Daily Trust

The Nigerian Communications Commission (NCC) says about 75 million telecom subscribers have acquired airtime or information compensation for poor community services between November 2025 and September 2026.
The Commission disclosed this on Tuesday on the ninety fifth version of the Telecom Consumers Parliament in Lagos, saying it had compelled telecom operators to compensate clients affected by service failures below its Consumer Compensation Framework.
Executive Vice Chairman of the NCC, Dr Aminu Maida, mentioned the regulator was dedicated to defending shoppers by implementing service requirements, holding operators accountable and making certain subscribers had entry to redress when service obligations weren’t met.
He famous that community failures typically have real-life penalties, starting from merchants shedding gross sales as a result of they can’t verify funds to college students lacking deadlines as a consequence of poor web connectivity.
“When subscribers buy airtime or data, see the money leave their account and receive nothing, they should not have to spend days chasing a refund,” Maida mentioned.
He acknowledged that dropped calls, sluggish web speeds and repair outages continued to frustrate shoppers, notably at a time when households and small companies have been below monetary stress.
According to him, telecom operators are increasing community capability by putting in new websites, upgrading present tools and deploying newer applied sciences to enhance service high quality.
He revealed that the NCC had recorded greater than 6,500 community interventions throughout the nation in 2026, together with capability upgrades in high-demand places.
The Commission, he mentioned, displays operators’ efficiency and requires them to handle service deficiencies, whereas main outages should be defined to shoppers with timelines for restoration.
Maida additionally inspired subscribers to make use of the NCC’s public protection maps, which depend on crowdsourced efficiency information, to match community high quality in several places earlier than selecting a supplier.
He, nevertheless, warned that vandalism and unintentional injury to telecom infrastructure remained main challenges.
Fibre-optic cables are regularly lower throughout street development, whereas thieves steal tools, batteries and gasoline from telecom websites, disrupting services throughout a number of communities.
The NCC mentioned it was working with safety businesses, street authorities and operators to guard important telecom infrastructure, whereas urging communities to report suspected vandalism fairly than confront offenders.
Although compensation remained an essential shopper safety measure, Maida burdened that the Commission’s precedence was lowering service failures altogether.
He added that the NCC’s tariff simplification measures have been additionally aimed toward making operators’ information and airtime affords simpler for shoppers to know.